Job Title: Customer Service Administrator
Last revision date: 2024
Location: Bardon, Coalville
Weekly working hours: 40 hours per week 8am to 5pm
Contract type: Permanent
Responsible to:Customer Relations Manager
Responsible for: N/A
Reporting to the Customer Relations Manager, you will be responsible for ensuring excellent communication exists between Oakland and the customer along with resolving and responding to customer queries received. You will proactively build and develop relationships with existing clients.
Build and maintain excellent customer relationships
Liaise with clients to inform them of any non-compliance to Oakland’s procedures and end destinations.
Review system adjustments and ensure that investigations take place as required
Pass customer claims to Claims Department to be logged
To provide help and advice to clients, using our services, over the telephone, by email or face-to-face.
To investigate and solve clients’ problems and queries.
To create, maintain and enhance effective working relationship with peers and work colleagues, both within the department and throughout the company
To control and manage the E-docs software for your allocated zone of customers.
To participate fully in the Company’s Personal Performance and Development process and to undertake training and development relevant to your job.
To contribute to the development of a respectful and mutually supportive working environment in accordance with our values.
Support the team to monitor and control the use of resource in a cost effective manner.
Encourage team members to develop and learn, ensuring the team are trained in respective areas to enhance the flexibility of the company.
Build working relationships with colleagues both within the department and throughout the company.
To comply with all Oakland policies and procedures, especially your own duty of take care towards your own personal health and safety and that of others who may be affected by your actions at work.
To support the company in helping to maintain the product, safety, quality, legality and integrity of our food safety culture.
This job description describes the main responsibilities of the post holder. As circumstances change, they may be amended to reflect new requirements of the post but levels of responsibility and the nature of duties will remain consistent. The post holder will be fully consulted on any significant changes.
The job description is not intended to cover in detail all the tasks required of the post. The post-holder will be required to carry out other associated duties necessary to provide an effective service and deliver the key areas of responsibility. These duties will not be unreasonable and will be appropriate to this level of post.
Our Vision: A Responsible Family Enterprise That Shares Focus on Delivering Sustainable Growth Through Partnerships, Collaboration & Innovation with an Environmental & Social Conscience.
Our Mission: Working Together to Deliver Solutions That Make A Difference
Customer Service Administrator
GCSE level or equivalent in a relevant subject (i.e. Business Administration / IT)
Application Form / CV
Analytical skills with strong attention to detail
Confident telephone manner
Confident use of MS Office packages including Excel and Word
Strong organisational skills
Exceptional communication skills (both verbal and written)
Excellent interpersonal skills
Previous experience of working in a customer service and operational role
CV / Application Form
Flexible to work additional hours required to accommodate the needs of the business
Good team player
Resilient, an ability to stand up to challenging customers, as well as manage the conflicting requests from different departments within Oakland International
Ability to work under pressure
Self-motivated and able to work to deadline
Excellent communication skills
Well-developed interpersonal skills
Demonstrates emotional intelligence
This person specification describes the main requirements of the post holder. As circumstances change, they may be amended to reflect new requirements of the post but levels of responsibility and the nature of duties will remain consistent. The post holder will be fully consulted on any significant changes.
|Weekly working hours:
|£25,000 per annum
|Customer Relations Manager