D2C Supervisor

Posted 2 months ago

Job Description

Job Title: D2C Supervisor

Last revision date: October 2023

Department: D2C Operations

Location:  Redditch

Weekly working hours: 45

Contract type: Perm

Responsible to: D2C Manager

Responsible for:  D2C


Our Vision: A Responsible Family Enterprise That Shares Focus on Delivering Sustainable Growth Through Partnerships, Collaboration & Innovation with an Environmental & Social Conscience.

Our Mission: Working Together to Deliver Solutions That Make A Difference

Management of the D2C Team, ensuring that it is operating in an efficient and effective manner. Ensuring the team maintains the level of service required by Oakland partners, working towards departmental KPI’s whilst adhering to company policies and procedures.

  • To lead, motivate and manage the performance of the Warehouse Team to surpass the team KPI’s using the management information, processes & policies to achieve them.
  • Responsible for understanding, communicating and driving the department key performance indicators, including sales losses, labour cost and agency usage and acting on any overspends.
  • Leading the consistent application of the Company People Management Process.  This will include: 


  • Providing and documenting daily team briefings.
  • Encouraging direct reports to contribute to continuous improvement suggestions.
  • Responsibility for the training and development of the team including performance reviews and regular 1:1’s.


  • To maintain, improve and manage a safe working environment including the timely completion of accident investigations and any actions required. Ensuring that team members are fully aware and comply with all Health and Safety standards, company and legal requirements. E.g. COSHH, HACCP, MHE compliance.
  • Responsible for monitoring and reporting of non-compliance instances with third parties.
  • To identify and implement process improvements to drive efficiency and service.
  • Ensure the Warehouse is always “tour ready”.
  • Engage teams in continuous improvement initiatives.
  • Constantly review and improve reporting and systems to ensure individual and team competence is kept at a maximum.
  • Ensure warehouse Health & Safety processes and systems are complied with.
  • Maintain personal and staff discipline, attendance, time keeping and staff morale.
  • Ensure correct PPE is worn at all times.
  • Adhere to and promote policies and procedures of Oakland International
  • Obtain, evaluate and where applicable develop methods of producing information to aid decision making.
  • Liaise with HR & payroll to ensure wage deadlines and any personal issues are resolved in an efficient and timely manner.
  • The principal accountabilities of the Coolways Manager role will be subject to the following Key Performance Indicators (KPI’s):
  • To participate fully in the Company’s Personal Performance and Development process and to undertake training and development relevant to your job.
  • To contribute to the development of a respectful and mutually supportive working environment in accordance with our values.
  • Support the team to monitor and control the use of resource in a cost-effective manner.
  • Build working relationships with colleagues both within the department and throughout the company.
  • To comply with all Oakland policies and procedures, especially your own duty of take care towards your own personal health and safety and that of others who may be affected by your actions at work.

This job description describes the main responsibilities of the post holder. As circumstances change, they may be amended to reflect new requirements of the post, but levels of responsibility and the nature of duties will remain consistent. The post holder will be fully consulted on any significant changes.


The job description is not intended to cover in detail all the tasks required of the post.  The post-holder will be required to carry out other associated duties necessary to provide an effective service and deliver the key areas of responsibility. These duties will not be unreasonable and will be appropriate to this level of post.

Our Vision: A Responsible Family Enterprise That Shares Focus on Delivering Sustainable Growth Through Partnerships, Collaboration & Innovation with an Environmental & Social Conscience.

Our Mission: Working Together to Deliver Solutions That Make A Difference

Person Specification

D2C Supervisor

October 2023

Education / Qualifications / Licences


 Formal leadership qualifications:  Institute of Leadership/Chartered Institute of Logistics & Transport, NVQ Level 4 equivalent qualification.


Certificate or Diploma in Operations Management

Lean 6 sigma qualification

Assessed By

Application Form / CV

Skills / Abilities / Knowledge / Experience


Fully conversant with warehouse processes: Goods In, Goods out, Picking and Packing.

Sound knowledge of Health and Safety requirements.

Commercial awareness.

Clear understanding of systems to ensure food safety and environmental compliance

PC Literate:  An ability to use MS packages including Outlook, Word, Excel, PowerPoint.

Focused on developing people through giving them opportunities, supported by appraisal and coaching.


Multi-temperature experience in the fast moving consumer goods industry:  processes that ensure product is stored, picked and delivered within demanding temperature-controlled environment.


Understanding and ability to query and problem solve issues in centralised computer systems (warehouse management systems).


Proven track record at understanding and managing warehouse & picking/loading performance to KPIs

Experience of involvement in disciplinary, grievance, appraisal and performance management situations

Experience of having managed a sizeable operation at a Middle or Senior Management level.

Assessed By

  • CV / Application Form
  • Interview

Behaviour / Attitude

  Strong communication and interpersonal skills (both written and verbal). 

Can identify and reduce process steps to improve productivity and/or accuracy.

Confidence and character to persuasively and effectively lead the team.

Interest in developing themselves to take on further responsibility and seniority in the long-term.

Keen and motivated to “raise the game” of the operation to take on increased growth.                                                                                                                                               


Previous 5’s experience as a team leader or member.

Assessed By


Job Features

Job CategoryWarehouse
Weekly working hours:40
Salary12.60 per hour
Responsible for:n/a
Authorised byKH