Oakland International Job Board
- Build and maintain excellent customer relationships
- Liaise with clients to inform them of any non-compliance to Oakland’s procedures and end destinations.
- Review system adjustments and ensure that investigations take place as required
- Pass customer claims to Claims Department to be logged
- To provide help and advice to clients, using our services, over the telephone, by email or face-to-face.
- To investigate and solve clients’ problems and queries.
- To create, maintain and enhance effective working relationship with peers and work colleagues, both within the department and throughout the company
- To control and manage the E-docs software for your allocated zone of customers.
- Actively seek training in the respective areas to enhance the flexibility of the company
- Build working relationships with peers and work colleagues both within the department and throughout the company.
- Operate to high moral, personal and appearance standards.
- Maintain personal discipline, time keeping and morale.
Person Profile
- Analytical skills with strong attention to detail
- Confident telephone manner
- Confident use of MS Office packages including Excel and Word
- Strong organisational skills
- Exceptional communication skills (both verbal and written)
- Numeracy skills
- Excellent interpersonal skills
- Previous experience of working in a customer service and operational role
- GCSE level or equivalent in a relevant subject (i.e. Business Administration / IT)
- To participate fully in the Company’s Personal Performance and Development process and to undertake training and development relevant to your job.
- To contribute to the development of a respectful and mutually supportive working environment in accordance with our values.
- Support the team to monitor and control the use of resource in a cost-effective manner.
- Encourage team members to develop and learn, ensuring the team are trained in respective areas to enhance the flexibility of the company.
- Build working relationships with colleagues both within the department and throughout the company.
- To comply with all Oakland policies and procedures, especially your own duty of take care towards your own personal health and safety and that of others who may be affected by your actions at work.
Job Types: Full-time, Permanent
Pay: £12.21 per hour
Benefits:
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
Job Features
| Job Category | Office |
| Department: | Customer Services |
| Weekly working hours: | 44 |
| Salary | £12.21 |
| Responsible to: | Head of Customer Services |
| Responsible for: | n/a |
| Authorised by | KH |
BUILD RELATIONSHIPS. SOLVE PROBLEMS. JOIN OUR TEAM! We are recruiting for a full time Customer Service Administrator to become a vital link between Oakland and our valued customers. Reporting to the...
- Booking in drivers on arrival to the gatehouse.
- Booking out drivers when departing from site.
- Checking and removing security seals from inbound trailers.
- Collating delivery notes and issuing security seals for drivers collecting from site.
- Debriefing Oakland drivers at the end of their shifts.
- Compiling daily reports for the shift managers.
- To accurately input information onto the VBIS system.
- To ensure all delivery notes are updated daily and accurately input information into the Oakland in-house system.
- Take ownership of partner telephone and email queries as and when required, dealing with issues professionally and efficiently reaching a resolution satisfactory to the customer.
- Any other administration duties relevant to the customers’ requirements.
- To participate fully in the Company’s Personal Performance and Development process and to undertake training and development relevant to your job.
- To contribute to the development of a respectful and mutually supportive working environment in accordance with our values.
- Support the team to monitor and control the use of resource in a cost effective manner.
- Encourage team members to develop and learn, ensuring the team are trained in respective areas to enhance the flexibility of the company.
- Build working relationships with colleagues both within the department and throughout the company.
- To comply with all Oakland policies and procedures, especially your own duty of take care towards your own personal health and safety and that of others who may be affected by your actions at work.
- To support the company in helping to maintain the product, safety, quality, legality and integrity of our food safety culture.
Job Type: Full-time
Pay: £25,396.00 per year
Benefits:
- Company pension
- Life insurance
- On-site parking
- Referral programme
Schedule: Monday to Friday (18:00 to 03:00)
- 8 hour shift
- Night shift
Job Features
| Job Category | Office |
| Department: | Distribution |
| Weekly working hours: | 40 |
| Salary | Array |
| Responsible for: | n/a |
| Authorised by | KH |
We are recruiting within our Bardon location for someone to provide administrative support to our Transport Department, including accurately processing drivers on arrival and departure at the gatehous...
Would You Like To Work For A Company That Values Its Customers, People And The Local Community?
If the answer is yes, then Oakland International is the company for you.
Our employees are key to the success of our business. Every person plays an important part in ensuring that the customer’s needs are met at every opportunity.
We actively encourage and support creativity and personal development. We seek to find better ways of doing things and continue to do what we are doing well. We are extremely keen for our people to fulfil their potential and progress with their careers. We strongly promote a policy of equal employment opportunity.
To apply for a full time job please download and fill in our Application Form.
Please send all completed application forms for the attention of Human Resources, Oakland International, Seafield Lane, Redditch, B98 9DB. Alternatively you can email the application form and your cv to careers@oakland-international.com.
If you need any assistance filling in the application form or if you have any questions please contact us directly.
To find out our current vacancies please telephone our HR team on +44 (0) 1527 596222 / +44 (0) 1530 432312 or email careers@oakland-international.com
