Oakland International Job Board
Job Description
Contractual Arrangements:Job Title: Quality Assurance Manager
Last revision date: December 2023
Department: Quality assurance
Location: Bardon, Coalville
Weekly working hours: 40
Contract type: Permanent
Responsible to:General Manager
Responsible for: QA Team
Job Purpose:To coordinate all activities within the QA function. To ensure the company meets its obligations to handle products in a legal and safe manner to a quality that meets or exceeds customer expectations. To co-ordinate the Company functions in order to meet the requirements of the BRC Global Standards for Storage and Distribution.
Key Tasks / Responsibilities:Implementation of maintenance and monitoring of QA systems across the Company including all systems prerequisite to HACCP. (i.e. cleaning, disinfection, integrated pest management, hygiene supplier approval, traceability and recall, temperature control).
To ensure compliance with the requirements of the BRC Global Standards for Storage and Distribution.
Investigation of any Company Quality systems failures and non-conforming products, with implementation of appropriate corrective and preventative actions.
Lead role in Company HACCP team.
Implementation, maintenance and monitoring of Documents Control systems within the Company alongside the Process and Systems Controller.
Liaison with customer and Supplier technical departments.
Liaison with external experts and associations in the field of Food Safety and Health & Safety.
Constant evaluation of company systems and procedures to ensure that we maintain and where possible improve SLA for all customers.
The control and verification of monitoring device accuracy (including temperature probes)
To encompass the role of traceability and product recall in line with company systems and procedures.
Effective cost control of all suppliers and services (waste management, cleaning companies, first aid/protective clothing supplies, laboratories, charity sales etc.)
Direct supervision and management of QA team (Daily Operations, Internal Auditing, Document Control, Chilled Contract Packing and Distress Load management).
Responsibility for the development of QA department and direct reports.
Direct liaison with Process and systems controller.
Provision of internal training and assessments as appropriate.
Development and coordination of Quality objectives for the QA department in line with the company strategic plans.
Review of company quality documentations to ensure compliance with company standards and ensure its accurate storage and retrieval.
Generic Responsibilities:To participate fully in the Company’s Personal Performance and Development process and to undertake training and development relevant to your job.
To contribute to the development of a respectful and mutually supportive working environment in accordance with our values.
Support the team to monitor and control the use of resource in a cost effective manner.
Encourage team members to develop and learn, ensuring the team are trained in respective areas to enhance the flexibility of the company.
Build working relationships with colleagues both within the department and throughout the company.
To comply with all Oakland policies and procedures, especially your own duty of take care towards your own personal health and safety and that of others who may be affected by your actions at work.
To support the company in helping to maintain the product, safety, quality, legality and integrity of our food safety culture.
Financial Responsibilities:N/A
Other:This job description describes the main responsibilities of the post holder. As circumstances change, they may be amended to reflect new requirements of the post but levels of responsibility and the nature of duties will remain consistent. The post holder will be fully consulted on any significant changes.
The job description is not intended to cover in detail all the tasks required of the post. The post-holder will be required to carry out other associated duties necessary to provide an effective service and deliver the key areas of responsibility. These duties will not be unreasonable and will be appropriate to this level of post.
Our Vision: A Responsible Family Enterprise That Shares Focus on Delivering Sustainable Growth Through Partnerships, Collaboration & Innovation with an Environmental & Social Conscience.
Our Mission: Working Together to Deliver Solutions That Make A Difference
Person Specification
Job TitleQuality Assurance Manager
Last Revision Date:December 2023
Education / Qualifications / Licences:Essential
Qualified in HACCP Principles with a good working knowledge of the codex Alimentarius approach.
Qualified to (or working towards) Advanced level 4 in food safety requirements.
Trained and experienced in internal and external auditing and factory standards.
Assessed By
Application Form / CV
Skills / Abilities / Knowledge / Experience:Essential
Numeracy and literacy skills
Confident user in Microsoft applications including Word and Excel at an intermediate level.
Previous leadership experience in a similar role.
Ability to delegate
Desirable
Previous experience using Proteus software.
Assessed By
CV / Application Form
Maths Test
Interview
Behaviour / Attitude:Essential
Exceptional communication and interpersonal skills both verbal and written.
Excellent interpersonal skills
Assessed By
Interview
Core Competency Framework: Other:This person specification describes the main requirements of the post holder. As circumstances change, they may be amended to reflect new requirements of the post but levels of responsibility and the nature of duties will remain consistent. The post holder will be fully consulted on any significant changes.
Job Features
Job Category | Office, Warehouse |
Department: | Warehouse |
Weekly working hours: | 40 |
Salary | £40,000 |
Responsible to: | General Manager |
Responsible for: | QA Team |
Authorised by | KH |
To coordinate all activities within the QA function. To ensure the company meets its obligations to handle products in a legal and safe manner to a quality that meets or exceeds customer expectations....
Job Description
Contractual Arrangements:Job Title: Customer Service Administrator
Last revision date: 2024
Department: Consolidation
Location: Bardon, Coalville
Weekly working hours: 40 hours per week 8am to 5pm
Contract type: Permanent
Responsible to:Customer Relations Manager
Responsible for: N/A
Job Purpose:Reporting to the Customer Relations Manager, you will be responsible for ensuring excellent communication exists between Oakland and the customer along with resolving and responding to customer queries received. You will proactively build and develop relationships with existing clients.
Key Tasks / Responsibilities:Build and maintain excellent customer relationships
Liaise with clients to inform them of any non-compliance to Oakland’s procedures and end destinations.
Review system adjustments and ensure that investigations take place as required
Pass customer claims to Claims Department to be logged
To provide help and advice to clients, using our services, over the telephone, by email or face-to-face.
To investigate and solve clients’ problems and queries.
To create, maintain and enhance effective working relationship with peers and work colleagues, both within the department and throughout the company
To control and manage the E-docs software for your allocated zone of customers.
Generic Responsibilities:
To participate fully in the Company’s Personal Performance and Development process and to undertake training and development relevant to your job.
To contribute to the development of a respectful and mutually supportive working environment in accordance with our values.
Support the team to monitor and control the use of resource in a cost effective manner.
Encourage team members to develop and learn, ensuring the team are trained in respective areas to enhance the flexibility of the company.
Build working relationships with colleagues both within the department and throughout the company.
To comply with all Oakland policies and procedures, especially your own duty of take care towards your own personal health and safety and that of others who may be affected by your actions at work.
To support the company in helping to maintain the product, safety, quality, legality and integrity of our food safety culture.
Financial Responsibilities: Other:This job description describes the main responsibilities of the post holder. As circumstances change, they may be amended to reflect new requirements of the post but levels of responsibility and the nature of duties will remain consistent. The post holder will be fully consulted on any significant changes.
The job description is not intended to cover in detail all the tasks required of the post. The post-holder will be required to carry out other associated duties necessary to provide an effective service and deliver the key areas of responsibility. These duties will not be unreasonable and will be appropriate to this level of post.
Our Vision: A Responsible Family Enterprise That Shares Focus on Delivering Sustainable Growth Through Partnerships, Collaboration & Innovation with an Environmental & Social Conscience.
Our Mission: Working Together to Deliver Solutions That Make A Difference
Person Specification
Job TitleCustomer Service Administrator
Last Revision Date:2024
Education / Qualifications / Licences:Desirable
GCSE level or equivalent in a relevant subject (i.e. Business Administration / IT)
Assessed By
Application Form / CV
Skills / Abilities / Knowledge / Experience:Essential
Analytical skills with strong attention to detail
Confident telephone manner
Confident use of MS Office packages including Excel and Word
Strong organisational skills
Exceptional communication skills (both verbal and written)
Numeracy skills
Excellent interpersonal skills
Previous experience of working in a customer service and operational role
Assessed By
CV / Application Form
Interview
Behaviour / Attitude:Essential
Flexible to work additional hours required to accommodate the needs of the business
Good team player
Resilient, an ability to stand up to challenging customers, as well as manage the conflicting requests from different departments within Oakland International
Ability to work under pressure
Self-motivated and able to work to deadline
Excellent communication skills
Well-developed interpersonal skills
Demonstrates emotional intelligence
Assessed By
Interview
Core Competency Framework: Other:This person specification describes the main requirements of the post holder. As circumstances change, they may be amended to reflect new requirements of the post but levels of responsibility and the nature of duties will remain consistent. The post holder will be fully consulted on any significant changes.
Job Features
Job Category | Office, Warehouse |
Weekly working hours: | 40 |
Salary | £25,000 per annum |
Responsible to: | Customer Relations Manager |
Responsible for: | n/a |
Authorised by | KH |
Reporting to the Customer Relations Manager, you will be responsible for ensuring excellent communication exists between Oakland and the customer along with resolving and responding to customer querie...
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Would You Like To Work For A Company That Values Its Customers, People And The Local Community?
If the answer is yes, then Oakland International is the company for you.
Our employees are key to the success of our business. Every person plays an important part in ensuring that the customer’s needs are met at every opportunity.
We actively encourage and support creativity and personal development. We seek to find better ways of doing things and continue to do what we are doing well. We are extremely keen for our people to fulfil their potential and progress with their careers. We strongly promote a policy of equal employment opportunity.
To apply for a full time job please download and fill in our Application Form.
Please send all completed application forms for the attention of Human Resources, Oakland International, Seafield Lane, Redditch, B98 9DB. Alternatively you can email the application form and your cv to careers@oakland-international.com.
If you need any assistance filling in the application form or if you have any questions please contact us directly.
To find out our current vacancies please telephone our HR team on +44 (0) 1527 596222 / +44 (0) 1530 432312 or email careers@oakland-international.com