Job Vacancies

Sustainability Officer

Location: Oakland International, Seafield Lane, Beoley, Redditch (With some travel to other Oakland Locations) Working Hours: Monday to Friday, With some flexibility as required

Role Purpose

We are pleased to be recruiting for a Sustainability officer to support the development of a recognised group-wide engagement programme promoting the environmental values of Oakland International. The role we will be to actively research, design and implement strategies to support and develop the sustainability agendas of specified Oakland business units.

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Key Tasks / Responsibilities

• Net Zero Science Based Targets – support with identifying the journey plan to meeting these targets.
• Supporting B-Corp re-accreditation – helping to ensure that the re-accreditation is achieved for Oakland International.
• Work with internal stakeholders to create and deliver a plan to embed appropriate values and practices from the B-Corp standard across the Oakland group.
• Contribute to the creation of a compelling wider environmental strategy for the Oakland group.
• Support tactical projects which ensure the delivery of the overall environmental strategy.
• Produce basic tactical reports showing achievement against agreed targets for environmental behaviours, e.g. energy saving, recycling, for use by team management at site level.
• Develop and implement a clear and consistent strategy promoting environmental values and behaviours within the various workplaces within the Oakland group.
• Research environmentally beneficial technologies and solutions.
• Produce simple payback/benefit assessments showing the impact of implementing environmental measures.
• Engage and build partnerships with those stakeholders who can support Oakland International’s environmental goals.

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Education / Qualifications / Licences Required Essential: 

• 5 x GSCE A – C (inc. English & Maths)
• 3 x A Levels A – E, or equivalent
• Full UK Driving Licence

Desirable:

• First degree or similar qualification
• Professional experience in environmental role

Skills / Abilities / Knowledge / Experience Essential: 

• Strong organisational, administration and planning skills
• Excellent written and verbal communication skills
• Numeracy skills
• Experience in using Microsoft packages (e.g. Excel, Word, Outlook, and PowerPoint).
• Genuine interest in the environment and energy management issues.
• Experience in working to timelines.
• Ability to demonstrate delivery against targets or goals.

Desirable:

• Experience of working with an environment, energy management or business ethics focus.
• Prior work experience in a team or people-facing environment.

 

Customer Service Administrator

Location: Oakland International, Coalville, LE67 1TB Working hours – 4 Days on / 4 Days Off Rotation - 0700 to 19:00 (44 hours per week) Our Vision:* A Responsible Family Enterprise That Shares Focus on Delivering Sustainable Growth Through Partnerships, Collaboration & Innovation with an Environmental & Social Conscience.* Our Mission:* Working Together to Deliver Solutions That Make A Difference*

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Key Tasks / Responsibilities:

• Build and maintain excellent customer relationships
• Liaise with clients to inform them of any non-compliance to Oakland’s procedures and end destinations.
• Review system adjustments and ensure that investigations take place as required
• Pass customer claims to Claims Department to be logged
• To provide help and advice to clients, using our services, over the telephone, by email or face-to-face.
• To investigate and solve clients’ problems and queries.
• To create, maintain and enhance effective working relationship with peers and work colleagues, both within the department and throughout the company
• To control and manage the E-docs software for your allocated zone of customers.

Resource Management

• Actively seek training in the respective areas to enhance the flexibility of the company

People/Personal Management

• Build working relationships with peers and work colleagues both within the department and throughout the company.
• Operate to high moral, personal and appearance standards.
• Maintain personal discipline, time keeping and morale.

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Skills/Knowledge and Qualifications

• Analytical skills with strong attention to detail
• Confident telephone manner
• Confident use of MS Office packages including Excel and Word
• Strong organisational skills
• Exceptional communication skills (both verbal and written)
• Numeracy skills
• Excellent interpersonal skills
• Previous experience of working in a customer service and operational role

Desirable skills/Knowledge and Qualifications

• GCSE level or equivalent in a relevant subject (i.e. Business Administration / IT)

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Job Types: Full-time, Permanent Pay: £12.21 per hour Expected hours: No more than 44 per week Benefits:

• Company pension
• Cycle to work scheme
• Health & wellbeing programme
• Life insurance
• On-site parking
• Referral programme