• Build and maintain excellent customer relationships
• Liaise with clients to inform them of any non-compliance to Oakland’s procedures and end destinations.
• Review system adjustments and ensure that investigations take place as required
• Pass customer claims to Claims Department to be logged
• To provide help and advice to clients, using our services, over the telephone, by email or face-to-face.
• To investigate and solve clients’ problems and queries.
• To create, maintain and enhance effective working relationship with peers and work colleagues, both within the department and throughout the company
• To control and manage the E-docs software for your allocated zone of customers.

• Actively seek training in the respective areas to enhance the flexibility of the company

• Build working relationships with peers and work colleagues both within the department and throughout the company.
• Operate to high moral, personal and appearance standards.
• Maintain personal discipline, time keeping and morale.

• Analytical skills with strong attention to detail
• Confident telephone manner
• Confident use of MS Office packages including Excel and Word
• Strong organisational skills
• Exceptional communication skills (both verbal and written)
• Numeracy skills
• Excellent interpersonal skills
• Previous experience of working in a customer service and operational role

• GCSE level or equivalent in a relevant subject (i.e. Business Administration / IT)

• To participate fully in the Company’s Personal Performance and Development process and to undertake training and development relevant to your job.
• To contribute to the development of a respectful and mutually supportive working environment in accordance with our values.
• Support the team to monitor and control the use of resource in a cost-effective manner.
• Encourage team members to develop and learn, ensuring the team are trained in respective areas to enhance the flexibility of the company.
• Build working relationships with colleagues both within the department and throughout the company.
• To comply with all Oakland policies and procedures, especially your own duty of take care towards your own personal health and safety and that of others who may be affected by your actions at work.

• Ensuring stock integrity
• Investigating missing stocks
• Pallet breakdowns
• Pallet rebuilds
• Reporting and documenting findings
• Constructive feedback to management team about operational picking concerns

• To participate fully in the Company’s Personal Performance and Development process and to undertake training and development relevant to your job.
• To contribute to the development of a respectful and mutually supportive working environment in accordance with our values.
• Support the team to monitor and control the use of resource in a cost effective manner.
• Encourage team members to develop and learn, ensuring the team are trained in respective areas to enhance the flexibility of the company.
• Build working relationships with colleagues both within the department and throughout the company.
• To comply with all Oakland policies and procedures, especially your own duty of take care towards your own personal health and safety and that of others who may be affected by your actions at work.
• To support the company in helping to maintain the product, safety, quality, legality and integrity of our food safety culture.

Person profile

• MHE licences (e.g. Reach, VNA, PPT)

• Previous warehouse experience
• Numeracy skills
• Basic level experience in using Microsoft packages (e.g. Excel, Word, Outlook).

• Quality control experience
• Stock checking / auditing experience
• Experience of using pick gun

• Flexibility of hours/shifts essential
• excellent Analytical skills
• Self-motivated/ability to use own initiative
• Excellent verbal and written communication skills
• Ability to work under pressure

• To lead, motivate and supervise the performance of the Open Foods team in both quality and production activities to surpass the team KPI’s, ensuring the proper and most efficient methods/techniques/tools are being utilised.
• Inventory management of all packaging and bulk products to ensure consistent production.
• · To identify and implement process improvements to drive efficiency and service.
• · To work with internal and external stakeholders to prioritise Open Food requirements.
• Developing a system for organising and verifying accurate order fulfilment for distribution, palletizing and labelling based on customer requirements.
• To Coordinate packing activities with team members and Management
• To maintain, improve and manage a safe working environment including the timely completion of accident investigations and any actions required. Ensuring that team members are fully aware and comply with all Health and Safety standards, company and legal requirements. E.g. COSHH, HACCP, MHE compliance.
• Responsible for monitoring and reporting of non-compliance instances with third parties.
• Lead and contribute to discussions within department, company, customers and suppliers to solve problems and make decisions.
• Obtain, evaluate and where applicable develop methods of producing information to aid decision making.
• Liaise with HR & payroll to ensure wage deadlines and any personal issues are resolved in an efficient and timely manner.
• Leading the consistent application of the Company People Management Process. This will include:
• Providing daily / weekly team briefings.
• Encouraging direct reports to contribute to continuous improvement suggestions.
• Responsibility for people management processes such as Return to Work interviews, probation reviews, annual appraisals, involvement in disciplinary investigations and meetings. Ensuring absence is managed effectively.
• Supporting the recruitment and selection process of new employees and responsibility for the management of agency staff.
• Responsibility for the training and development of the team including performance reviews and regular 1:1's.

• To participate fully in the Company’s Personal Performance and Development process and to undertake training and development relevant to your job.
• To contribute to the development of a respectful and mutually supportive working environment in accordance with our values.
• Support the team to monitor and control the use of resource in a cost effective manner.
• Encourage team members to develop and learn, ensuring the team are trained in respective areas to enhance the flexibility of the company.
• Build working relationships with colleagues both within the department and throughout the company.
• To comply with all Oakland policies and procedures, especially your own duty of take care towards your own personal health and safety and that of others who may be affected by your actions at work.
• To support the company in helping to maintain the product, safety, quality, legality and integrity of our food safety culture.

• KPI understanding and investigating any issues arising from these.