Job Description

Contractual Arrangements:

Job Title:  Night Warehouse Manager

Last revision date: April 2024

Department: Operations

Location:  Redditch

Weekly working hours: 40

Contract type: Perm

Responsible to: General Manager

Responsible for: Warehouse Team

Job Purpose:

Management of the Warehouse Team, ensuring that it is operating in an efficient and effective manner. Ensuring the team maintains the level of service required by Oakland partners, working towards departmental KPI’s whilst adhering to company policies and procedures.

Key Tasks / Responsibilities:

To lead, motivate and manage the performance of the Night Warehouse Team to surpass the team KPI’s using the management information, processes & policies to achieve them.

Responsible for understanding, communicating and driving the department key performance indicators, including sales losses, labour cost and agency usage and taking action on any overspends

Leading the consistent application of the Company People Management Process.  This will include: 

Providing daily / weekly team briefings.

Encouraging direct reports to contribute to continuous improvement suggestions.

Setting quarterly objectives.

Responsibility for people management processes such as Return to Work interviews, probation reviews, annual appraisals, involvement in disciplinary investigations and meetings.

Supporting the recruitment and selection process of new employees and responsibility for the management of agency staff.

Responsibility for the training and development of the team including performance reviews and regular 1:1’s.

Support and guide Supervisors in people reviews and appraisals.

Develop Personal Development Plans for Warehouse Supervisors and support on-going progress.

To maintain, improve and manage a safe working environment including the timely completion of accident investigations and any actions required. Ensuring that team members are fully aware and comply with all Health and Safety standards, company and legal requirements. E.g. COSHH, HACCP, MHE compliance.

Responsible for ensuring absence is managed effectively across the team including return to works and absence review meetings.

Responsible for monitoring and reporting of non-compliance instances with third parties.

To identify and implement process improvements to drive efficiency and service.

Ensure the Warehouse is “tour ready” at all times.

Engage teams in continuous improvement initiatives.

Constantly review and improve reporting and systems to ensure individual and team competence is kept at a maximum.

Ensure warehouse Health & Safety processes and systems are complied with.

Maintain personal and staff discipline, attendance, time keeping and staff morale.

Ensure correct PPE is worn at all times within the Night Shift Warehouse team.

Work cross functionally with Sales/Q.A & Business Support Managers to continuously improve service.

Adhere to and promote policies and procedures of Oakland International

Lead and contribute to discussions within department, company, customers, hauliers and suppliers to solve problems and make decisions.

Obtain, evaluate and where applicable develop methods of producing information to aid decision making.

Liaise with HR & payroll to ensure wage deadlines and any personal issues are resolved in an efficient and timely manner.

The principal accountabilities of the Warehouse Manager role will be subject to the following Key Performance Indicators (KPI’s):

Pallets unloaded and loaded

Service Level on inbound/outbound

Woker appraisals and up to date documentation

Control of labour costs

MHE/Warehouse repairs and Maintenance

Generic Responsibilities:

To participate fully in the Company’s Personal Performance and Development process and to undertake training and development relevant to your job.

To contribute to the development of a respectful and mutually supportive working environment in accordance with our values.

Support the team to monitor and control the use of resource in a cost effective manner.

Encourage team members to develop and learn, ensuring the team are trained in respective areas to enhance the flexibility of the company.  

Build working relationships with colleagues both within the department and throughout the company.

To comply with all Oakland policies and procedures, especially your own duty of take care towards your own personal health and safety and that of others who may be affected by your actions at work. 

Financial Responsibilities: Other:

This job description describes the main responsibilities of the post holder. As circumstances change, they may be amended to reflect new requirements of the post but levels of responsibility and the nature of duties will remain consistent. The post holder will be fully consulted on any significant changes.

The job description is not intended to cover in detail all the tasks required of the post.  The post-holder will be required to carry out other associated duties necessary to provide an effective service and deliver the key areas of responsibility. These duties will not be unreasonable and will be appropriate to this level of post.

Our Vision: A Responsible Family Enterprise That Shares Focus on Delivering Sustainable Growth Through Partnerships, Collaboration & Innovation with an Environmental & Social Conscience.

Our Mission: Working Together to Deliver Solutions That Make A Difference

Person Specification

Job Title

Operations Manager Nights

Last Revision Date:

April 2024

Education / Qualifications / Licences:

Desirable

Formal leadership qualifications:  Institute of Leadership/Chartered Institute of Logistics & Transport, NVQ Level 4 equivalent qualification.

IOSH or NEBOSH

Certificate or Diploma in Operations Management

Lean 6 sigma qualification

Skills / Abilities / Knowledge / Experience:

Essential

Proven track record at understanding and managing warehouse & picking/loading performance to KPIs

Experience of involvement in disciplinary, grievance, appraisal and performance management situations

Fully conversant with warehouse processes: Goods In, Goods out, Picking and Packing.

Sound knowledge of Health and Safety requirements.

Clear understanding of systems to ensure food safety and environmental compliance

PC Literate:  An ability to use MS packages including Outlook, Word, Excel, PowerPoint.

Focused on developing people through giving them opportunities, supported by appraisal and coaching.

Desirable

Multi-temperature experience in the fast moving consumer goods industry:  processes that ensure product is stored, picked and delivered within demanding temperature-controlled environment.

Understanding and ability to query and problem solve issues in centralised computer systems (warehouse management systems).

Commercial awareness.

Experience of having managed a sizeable operation at a Middle or Senior Management level.

Behaviour / Attitude:

Essential

Strong communication and interpersonal skills (both written and verbal). 

Can identify and reduce process steps to improve productivity and/or accuracy.

Confidence and character to persuasively and effectively lead the team.

Interest in developing themselves to take on further responsibility and seniority in the long-term.

Keen and motivated to “raise the game” of the operation to take on increased growth.                                                                                                                                              

Desirable

Previous 5’s experience as a team leader or member.

Core Competency Framework: Other:

This person specification describes the main requirements of the post holder. As circumstances change, they may be amended to reflect new requirements of the post but levels of responsibility and the nature of duties will remain consistent. The post holder will be fully consulted on any significant changes.

Job Description

Contractual Arrangements: Job Purpose:

Management of all operatives, ensuring that it is operating in an efficient and effective manner. Ensuring the team maintains the level of service required by Oakland partners, working towards departmental KPI’s whilst adhering to company policies and procedures.

Key Tasks / Responsibilities:

To lead, motivate and manage the performance of the Team to surpass the site KPI’s using the management information, processes & policies to achieve them.

Responsible for understanding, communicating, and driving the department key performance indicators, including sales losses, labour cost and agency usage and taking action on any overspends

Leading the consistent application of the Company People Management Process.  This will include: 

Providing daily / weekly team briefings to all teams.

Encouraging direct reports to contribute to continuous improvement suggestions.

Responsibility for people management processes such as Return to Work interviews, probation reviews, annual appraisals, involvement in disciplinary investigations and meetings.

Supporting the recruitment and selection process of new employees and responsibility for the management of agency staff.

Responsibility for the training and development of the teams including performance reviews and regular 1:1’s.

Support and guide Supervisors in people review and appraisals.

Develop Personal Development Plans for Warehouse Supervisors and support on-going progress.

To maintain, improve and manage a safe working environment including the timely completion of accident investigations and any actions required. Ensuring that team members are fully aware and comply with all Health and Safety standards, company, and legal requirements. E.g., COSHH, HACCP, MHE compliance.

Responsible for ensuring absence is managed effectively across the teams including return to works and absence review meetings.

Responsible for monitoring and reporting of non-compliance instances with third parties.

To identify and implement process improvements to drive efficiency and service.

Ensure the Warehouse is “tour ready” at all times.

Engage teams in continuous improvement initiatives.

Constantly review and improve reporting and systems to ensure individual and team competence is kept at a maximum.

Ensure warehouse Health & Safety processes and systems are complied with.

Maintain personal and staff discipline, attendance, time keeping and staff morale.

Adhere to and promote policies and procedures of Oakland International

Lead and contribute to discussions within department, company, customers, hauliers, and suppliers to solve problems and make decisions.

Obtain, evaluate and where applicable develop methods of producing information to aid decision making.

Liaise with HR & payroll to ensure wage deadlines and any personal issues are resolved in an efficient and timely manner.

To maintain, a strong and healthy relationship with customers with timely responses to emails or queries.

 

Generic Responsibilities:

To participate fully in the Company’s Personal Performance and Development process and to undertake training and development relevant to your job.

To contribute to the development of a respectful and mutually supportive working environment in accordance with our values.

Support the team to monitor and control the use of resource in a cost-effective manner.

Encourage team members to develop and learn, ensuring the team are trained in respective areas to enhance the flexibility of the company.  

Build working relationships with colleagues both within the department and throughout the company.

To comply with all Oakland policies and procedures, especially your own duty of take care towards your own personal health and safety and that of others who may be affected by your actions at work. 

Financial Responsibilities: Other:

This job description describes the main responsibilities of the post holder. As circumstances change, they may be amended to reflect new requirements of the post, but levels of responsibility and the nature of duties will remain consistent. The post holder will be fully consulted on any significant changes.

The job description is not intended to cover in detail all the tasks required of the post.  The post-holder will be required to carry out other associated duties necessary to provide an effective service and deliver the key areas of responsibility. These duties will not be unreasonable and will be appropriate to this level of post.

Our Vision: A Responsible Family Enterprise That Shares Focus on Delivering Sustainable Growth Through Partnerships, Collaboration & Innovation with an Environmental & Social Conscience.

Our Mission: Working Together to Deliver Solutions That Make A Difference

Person Specification

Job Title

D2C Line Pick & Pack Manager

Last Revision Date:

August 2024

Education / Qualifications / Licences:

Essential

Basic Understanding of BRCGS standards and requirements

Desirable

Formal leadership qualifications:  Institute of Leadership/Chartered Institute of Logistics & Transport, NVQ Level 4 equivalent qualification.

IOSH or NEBOSH

Certificate or Diploma in Operations Management

Lean 6 sigma qualification

Food safety Qualification HAACP or Level 2 Food safety

Skills / Abilities / Knowledge / Experience:

Essential

Proven track record at understanding and managing a team and weekly KPI data

Experience 12 / 24 months supervising / Managing in a production environment

Fully conversant with warehouse processes: Goods In, Goods out, Picking and Packing.

Sound knowledge of Health and Safety requirements within a warehouse.

Commercial awareness.

Clear understanding of systems to ensure food safety and environmental compliance

PC Literate:  An ability to use MS packages including Outlook, Word, Excel, PowerPoint.

Focused on developing people through giving them opportunities, supported by appraisal and coaching.

Desirable

Multi-temperature experience in the fast moving consumer goods industry:  processes that ensure product is stored, picked and delivered within demanding temperature-controlled environment.

Understanding and ability to query and problem solve issues in centralised computer systems (warehouse management systems).

Experience of involvement in disciplinary, grievance, appraisal and performance management situations

Ability to manage and plan a rota effectively.

Behaviour / Attitude:

Essential

 Strong communication and interpersonal skills (both written and verbal). 

Can identify and reduce process steps to improve productivity and/or accuracy.

Confidence and character to persuasively and effectively lead the team.

Interest in developing themselves to take on further responsibility and seniority in the long-term.

Keen and motivated to “raise the game” of the operation to take on increased growth

Core Competency Framework: Other:

This person specification describes the main requirements of the post holder. As circumstances change, they may be amended to reflect new requirements of the post but levels of responsibility and the nature of duties will remain consistent. The post holder will be fully consulted on any significant changes.

 

Job Description

Contractual Arrangements:

Job Title:  Warehouse Operative – Frozen Last revision date: September 2020 Department: Operations Location:  Redditch Weekly working hours: 40 Contract type: Perm Responsible to: Frozen Warehouse Supervisor Responsible for:
Our Vision: A Responsible Family Enterprise That Shares Focus on Delivering Sustainable Growth Through Partnerships, Collaboration & Innovation with an Environmental & Social Conscience.	Our Mission: Working Together to Deliver Solutions That Make A Difference

Job Purpose: To carry out warehouse duties following all relevant company procedures and adhering to company policies. Key Tasks / Responsibilities:

Principle Accountabilities & Objectives

• Order picking using the correct procedures.
• Ensure correct dress code (PPE) is worn at all times.
• Follow clean as you go policy, so housekeeping is kept to the required standards.
• Report any Health and Safety issues to supervisor/manager.
• To be able to work overtime as and when required to meet business needs.
• Ensure all consolidated pallets are correct height and in safe condition.
• All pallets are consolidated to their maximum.
• To work at management discretion when required.
• Loading and Unloading of vehicles following correct Frozen handling procedures
• To monitor product temperatures of intake and dispatch to ensure critical control points are maintained

Resource Management

• Along with manager/supervisor monitor and control the use of resource in a cost-effective manner.
• Actively seek training in the respective areas to enhance the flexibility of the company

People/Personal Management

• Build working relationships with peers and work colleagues both within the department and throughout the company.
• Operate to high moral, personal and appearance standards.
• Maintain personal discipline, time keeping and morale.

Information Management

 

• Ensure information is recorded correctly on daily sheets and highlight any issues to supervisor/manager paying particular attention to daily stock check sheets.
• Communicate with your supervisor/manager daily to ensure you understand targets and schedules
• Liaise with stock controllers and booking in staff with regards to stock movement

 

Skills/Knowledge and Qualifications

• Trained on all relevant equipment within chilled warehouse
• The ability to communicate with people within your area and other areas of the business.

  Generic Responsibilities:

• To participate fully in the Company’s Personal Performance and Development process and to undertake training and development relevant to your job.
• To contribute to the development of a respectful and mutually supportive working environment in accordance with our values.
• Support the team to monitor and control the use of resource in a cost-effective manner.
• Encourage team members to develop and learn, ensuring the team are trained in respective areas to enhance the flexibility of the company.
• Build working relationships with colleagues both within the department and throughout the company.
• To comply with all Oakland policies and procedures, especially your own duty of take care towards your own personal health and safety and that of others who may be affected by your actions at work.

Financial Responsibilities: N/A Other: This job description describes the main responsibilities of the post holder. As circumstances change, they may be amended to reflect new requirements of the post, but levels of responsibility and the nature of duties will remain consistent. The post holder will be fully consulted on any significant changes. The job description is not intended to cover in detail all the tasks required of the post.  The post-holder will be required to carry out other associated duties necessary to provide an effective service and deliver the key areas of responsibility. These duties will not be unreasonable and will be appropriate to this level of post. Our Vision: A Responsible Family Enterprise That Shares Focus on Delivering Sustainable Growth Through Partnerships, Collaboration & Innovation with an Environmental & Social Conscience. Our Mission: Working Together to Deliver Solutions That Make A Difference

Person Specification

Job Title Warehouse Night Operative- Frozen Last Revision Date: 2020 Education / Qualifications / Licences: Essential

• MHE licences beneficial

Assessed By

• Application Form / CV

Skills / Abilities / Knowledge / Experience: Essential

• Current warehouse picking experience – preferably on scanner
• Numerate and literate

Assessed By

• CV / Application Form
• Interview

Behaviour / Attitude: Essential

• Self motivated
• Good team player
• Flexibility of hours/shifts essential

Assessed By

• Interview

Core Competency Framework: N/A Other: This person specification describes the main requirements of the post holder. As circumstances change, they may be amended to reflect new requirements of the post, but levels of responsibility and the nature of duties will remain consistent. The post holder will be fully consulted on any significant changes.

Job Description

Contractual Arrangements:

Job Title:  Warehouse Operative – Dispatch

Last revision date: March 2016

Department: Operations

Location:  Corby

Weekly working hours: 40

Contract type:  Permanent

Responsible to: Warehouse Shift Managers

Responsible for: Please see below

Job Purpose:

To carry out warehouse duties following all relevant company procedures and adhering to company policies.

Key Tasks / Responsibilities:

Principle Accountabilities & Objectives

 

Loading of vehicles following the correct procedures.

Order picking using the correct procedures.

Ensure correct dress code (Personal Protective Equipment) is worn at all times.

Follow clean as you go policy so housekeeping is kept to the required standards.

Report any Health and Safety issue to supervisor/manager.

 

People/Personal Management

.

Encourage team members to develop and learn.

Build working relationships with peers and work colleagues both within the department and throughout the company.

Operate to high moral, personal and appearance standards and encourage team to do the same.

Ensure staff work within health and safety guidelines.

 

Information Management

 

Ensure information is recorded correctly on daily sheets and highlight any issues to team.

Communicate with your team daily too ensure they understand targets and schedules

Liaise with Stock Controllers and booking in staff with regards to stock movement

 

Skills/Knowledge and Qualifications

 

Trained on all relevant equipment within the warehouse         

Trained in the use of computer stock system

The ability to communicate with people within your area and other areas of the business

Generic Responsibilities:

To participate fully in the Company’s Personal Performance and Development process and to undertake training and development relevant to your job.

To contribute to the development of a respectful and mutually supportive working environment in accordance with our values.

Support the team to monitor and control the use of resource in a cost effective manner.

Encourage team members to develop and learn, ensuring the team are trained in respective areas to enhance the flexibility of the company.  

Build working relationships with colleagues both within the department and throughout the company.

To comply with all Oakland policies and procedures, especially your own duty of take care towards your own personal health and safety and that of others who may be affected by your actions at work. 

Financial Responsibilities:

N/A

Other:

This job description describes the main responsibilities of the post holder. As circumstances change, they may be amended to reflect new requirements of the post but levels of responsibility and the nature of duties will remain consistent. The post holder will be fully consulted on any significant changes.

 

The job description is not intended to cover in detail all the tasks required of the post.  The post-holder will be required to carry out other associated duties necessary to provide an effective service and deliver the key areas of responsibility. These duties will not be unreasonable and will be appropriate to this level of post.

Our Vision: A Responsible Family Enterprise That Shares Focus on Delivering Sustainable Growth Through Partnerships, Collaboration & Innovation with an Environmental & Social Conscience.

Our Mission: Working Together to Deliver Solutions That Make A Difference

Person Specification

Job Title

Warehouse Operative – Dispatch

Last Revision Date:

March 2016

Education / Qualifications / Licences:

Essential

Desirable

• MHE licences beneficial

Assessed By

• Application Form / CV

Skills / Abilities / Knowledge / Experience:

Essential

• Numerate and literate

Desirable

• Current warehouse picking experience – preferably on scanner

Assessed By

• CV / Application Form
• Interview

Behaviour / Attitude:

Essential

• Self motivated
• Good team player
• Flexibility of hours/shifts essential

Assessed By

• Interview 

Core Competency Framework:

N/A

Other:

This person specification describes the main requirements of the post holder. As circumstances change, they may be amended to reflect new requirements of the post but levels of responsibility and the nature of duties will remain consistent. The post holder will be fully consulted on any significant changes.

Job Description

Contractual Arrangements:

Job Title:  Warehouse Operative

Last revision date: December 2023

Department: Operations 

Location:  Bardon, Redditch, Corby

Weekly working hours: Full Time

Contract type: Permanent

Responsible to: Shift Supervisor/Operations Manager

Job Purpose:

To support the warehouse operation with picking, goods in and dispatch in a timely manner to our customers following all relevant company procedures and adhering to company policies.

Key Tasks / Responsibilities:

Picking customer orders in a timely manner and to the specification required.

Working with the goods in team and dispatching to the correct orders.

Required to work on WMS using RF terminals.

Follow clean as you go policy, so housekeeping is kept to the required standards.

Think safety first at all times, ensuring you report all near misses and hazards.

Ensure all consolidated pallets are correct height and in safe condition.

All pallets are consolidated to their maximum.

Ensure correct dress code (PPE) is worn at all times.

Working in line with the global BRCGS standards throughout the operation.

Using MHE as required to complete daily tasks, in line with training provided.

Generic Responsibilities:

To participate fully in the Company’s Personal Performance and Development process and to undertake training and development relevant to your job.

To contribute to the development of a respectful and mutually supportive working environment in accordance with our values.

Support the team to monitor and control the use of resource in a cost-effective manner.

Encourage team members to develop and learn, ensuring the team are trained in respective areas to enhance the flexibility of the company.  

Build working relationships with colleagues both within the department and throughout the company.

To comply with all Oakland policies and procedures, especially your own duty of take care towards your own personal health and safety and that of others who may be affected by your actions at work. 

To support the company in helping to maintain the product, safety, quality, legality and integrity of our food safety culture.

Financial Responsibilities: Other:

This job description describes the main responsibilities of the post holder. As circumstances change, they may be amended to reflect new requirements of the post, but levels of responsibility and the nature of duties will remain consistent. The post holder will be fully consulted on any significant changes.

 

The job description is not intended to cover in detail all the tasks required of the post.  The post-holder will be required to carry out other associated duties necessary to provide an effective service and deliver the key areas of responsibility. These duties will not be unreasonable and will be appropriate to this level of post.

Our Vision: A Responsible Family Enterprise That Shares Focus on Delivering Sustainable Growth Through Partnerships, Collaboration & Innovation with an Environmental & Social Conscience.

Our Mission: Working Together to Deliver Solutions That Make A Difference

Person Specification

Job Title Last Revision Date: Education / Qualifications / Licences: Skills / Abilities / Knowledge / Experience: Behaviour / Attitude: Core Competency Framework: Other:

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