D2C Line Pick & Pack Manager

Management of all operatives, ensuring that it is operating in an efficient and effective manner. Ensuring the team maintains the level of service required by Oakland partners, working towards departmental KPI’s whilst adhering to company policies and procedures.

To lead, motivate and manage the performance of the Team to surpass the site KPI’s using the management information, processes & policies to achieve them.

Responsible for understanding, communicating, and driving the department key performance indicators, including sales losses, labour cost and agency usage and taking action on any overspends

Leading the consistent application of the Company People Management Process.  This will include: 

Providing daily / weekly team briefings to all teams.

Encouraging direct reports to contribute to continuous improvement suggestions.

Responsibility for people management processes such as Return to Work interviews, probation reviews, annual appraisals, involvement in disciplinary investigations and meetings.

Supporting the recruitment and selection process of new employees and responsibility for the management of agency staff.

Responsibility for the training and development of the teams including performance reviews and regular 1:1’s.

Support and guide Supervisors in people review and appraisals.

Develop Personal Development Plans for Warehouse Supervisors and support on-going progress.

To maintain, improve and manage a safe working environment including the timely completion of accident investigations and any actions required. Ensuring that team members are fully aware and comply with all Health and Safety standards, company, and legal requirements. E.g., COSHH, HACCP, MHE compliance.

Responsible for ensuring absence is managed effectively across the teams including return to works and absence review meetings.

Responsible for monitoring and reporting of non-compliance instances with third parties.

To identify and implement process improvements to drive efficiency and service.

Ensure the Warehouse is “tour ready” at all times.

Engage teams in continuous improvement initiatives.

Constantly review and improve reporting and systems to ensure individual and team competence is kept at a maximum.

Ensure warehouse Health & Safety processes and systems are complied with.

Maintain personal and staff discipline, attendance, time keeping and staff morale.

Adhere to and promote policies and procedures of Oakland International

Lead and contribute to discussions within department, company, customers, hauliers, and suppliers to solve problems and make decisions.

Obtain, evaluate and where applicable develop methods of producing information to aid decision making.

Liaise with HR & payroll to ensure wage deadlines and any personal issues are resolved in an efficient and timely manner.

To maintain, a strong and healthy relationship with customers with timely responses to emails or queries.

To participate fully in the Company’s Personal Performance and Development process and to undertake training and development relevant to your job.

To contribute to the development of a respectful and mutually supportive working environment in accordance with our values.

Support the team to monitor and control the use of resource in a cost-effective manner.

Encourage team members to develop and learn, ensuring the team are trained in respective areas to enhance the flexibility of the company.  

Build working relationships with colleagues both within the department and throughout the company.

To comply with all Oakland policies and procedures, especially your own duty of take care towards your own personal health and safety and that of others who may be affected by your actions at work. 

This job description describes the main responsibilities of the post holder. As circumstances change, they may be amended to reflect new requirements of the post, but levels of responsibility and the nature of duties will remain consistent. The post holder will be fully consulted on any significant changes.

The job description is not intended to cover in detail all the tasks required of the post.  The post-holder will be required to carry out other associated duties necessary to provide an effective service and deliver the key areas of responsibility. These duties will not be unreasonable and will be appropriate to this level of post.