IT Support Analyst

To manage IT Infrastructure and software systems for Oakland International and to enhance the IT experience for the site, its clients, and its service partners.

Work with the Group IT Team to continuously develop and maintain IT Infrastructure.

Align the IT security policies and procedures with all aspects of IT Hardware and Software

Lead on new infrastructure projects

Advise on system improvements

Manage helpdesk ticket system ensuring timely responses to users.

Have awareness of current technology trends and innovations to identify opportunities to improve systems efficiency and establish competitive edge.

Ad Hoc Tasks

Engage stakeholders within the business, clients, and retailers to devise improvement plans.

Engage solution providers as appropriate to participate.

Manage relationships with IT partners.

Daily

Review site ticket status and action any outstanding

Weekly

Update project status

Monitor systems performance KPIs to ensure appropriate interventions are made in a timely manner.

To participate fully in the Company’s Personal Performance and Development process and to undertake training and development relevant to your job.

To contribute to the development of a respectful and mutually supportive working environment in accordance with our values.

Support the team to monitor and control the use of resource in a cost-effective manner.

Encourage team members to develop and learn, ensuring the team are trained in respective areas to enhance the flexibility of the company.  

Build working relationships with colleagues both within the department and throughout the company.

To comply with all Oakland policies and procedures, especially your own duty of take care towards your own personal health and safety and that of others who may be affected by your actions at work. 

The liaise with IT Team to establish budget for expenditure.

To submit comprehensive proposals for capital expenditure with costed justification

This job description describes the main responsibilities of the post holder. As circumstances change, they may be amended to reflect new requirements of the post but levels of responsibility and the nature of duties will remain consistent. The post holder will be fully consulted on any significant changes.

The job description is not intended to cover in detail all the tasks required of the post.  The post-holder will be required to carry out other associated duties necessary to provide an effective service and deliver the key areas of responsibility. These duties will not be unreasonable and will be appropriate to this level of post.